Shipping policy
SHIPPING POLICY
At UltraAura Gems LLC, diamonds and fine jewelry are significant purchases, and we take care in preparing each order for secure shipment. Our goal is for your piece to arrive safely, beautifully presented, and exactly as expected.
Shipping and production timelines vary depending on whether your purchase is a ready-to-ship diamond or gemstone, finished jewelry, or a custom or made-to-order piece.
Loose Diamonds and Gemstones
Loose diamonds and gemstones purchased from available UltraAura inventory, including stones purchased through a private Diamond Room product page, will generally ship within 3–5 business days after payment is successfully completed and the order has been verified.
This is the processing and fulfillment period before shipment, not the carrier's estimated transit time.
If a different fulfillment timeline applies to a particular stone, it will be communicated on the product page or directly to you before or after purchase as appropriate.
Ready-to-Ship Jewelry
Jewelry identified as Ready to Ship will generally be prepared and shipped within the timeframe shown on the applicable product page.
If no specific timeframe is stated, please contact us at shop@ultraauragems.com if you would like an estimated shipment date before ordering.
Items requiring engraving, resizing, personalization, or another modification are no longer considered standard ready-to-ship products and may require additional processing time.
Custom and Made-to-Order Jewelry
Custom-designed, made-to-order, engraved, resized, specially sourced, and personalized jewelry requires additional time because the piece is being prepared or created specifically for you.
Production timelines vary depending on the design, materials, stone sourcing, manufacturing process, customization, and complexity of the piece.
An estimated production or completion timeline will be communicated to you during the custom-order process or provided with the applicable product information.
Please remember that a production timeline is separate from shipping transit time. Once your piece is completed, additional time is required for final inspection, packaging, and carrier delivery.
If you need a custom piece by a particular date, please let us know before placing your order so we can determine whether your requested timeline can reasonably be accommodated.
Order Verification
Because UltraAura sells high-value diamonds, gemstones, and fine jewelry, some orders may require additional verification before shipment.
We may contact you to confirm information relating to your order, payment, identity, billing information, or shipping destination when reasonably necessary to protect both you and UltraAura from fraud or unauthorized transactions.
Any required verification may affect the date on which an order is released for shipment.
Shipping, Tracking and Insurance
UltraAura takes additional precautions when shipping diamonds, gemstones, and fine jewelry.
Where appropriate for the value and nature of the purchase, shipments may include:
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Tracking
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Shipping insurance
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Secure packaging
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Delivery confirmation
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Signature or adult-signature requirements
Once your order ships, tracking information will be sent to the email address or contact information associated with your order.
Please monitor tracking information so you know when your package is expected to arrive.
For security reasons, exterior packaging will not unnecessarily identify the contents as diamonds, gemstones, or fine jewelry.
Signature Requirements
Because of the value of many UltraAura purchases, a signature may be required upon delivery.
Please arrange for someone to be available to receive the package when required.
Carrier procedures vary, and a carrier may make additional delivery attempts, hold the shipment for pickup, or follow its own procedures if no authorized recipient is available.
Please do not waive a signature requirement, redirect a package, or authorize unattended delivery without first contacting UltraAura. Customer-requested changes to an originally authorized delivery may affect our ability to assist with a subsequent loss or delivery claim.
Shipping Address
Please carefully review your shipping address before completing checkout.
Customers are responsible for providing a complete and accurate delivery address.
Because high-value shipments may be subject to payment and fraud-prevention requirements, we may be unable to change the shipping address after an order has been placed.
If you notice an error in your shipping information, contact us as soon as possible and before shipment at:
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Delivery
Carrier delivery dates are estimates unless expressly stated otherwise and may be affected by weather, transportation disruptions, carrier operations, holidays, or other circumstances outside UltraAura's control.
A package marked “shipped” has been transferred to the applicable carrier. A package marked “delivered” indicates that the carrier has recorded delivery according to its delivery records.
Please retrieve high-value packages promptly after delivery.
If tracking indicates that your package was delivered but you cannot locate it, contact us promptly so we can help review the shipment and determine appropriate next steps.
Lost or Damaged Shipments
If your package appears to have been lost or arrives visibly damaged, please contact UltraAura as soon as possible.
If possible, retain:
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The shipping carton
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All interior packaging
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Labels
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The jewelry or gemstone packaging
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Any damaged materials
Photographs may be requested to assist with a carrier or insurance claim.
Please do not discard packaging from a damaged shipment until the issue has been reviewed.
Where loss or damage occurred while the shipment was in transit to you, UltraAura will work with the carrier and/or applicable shipping insurer to investigate the shipment and determine the appropriate resolution.
Depending on the circumstances, resolution may include replacement, repair, reshipment, refund, or another appropriate remedy.
Shipping Delays
We make reasonable efforts to ship orders within the timeframe communicated for the applicable product.
Occasionally, circumstances such as production delays, stone availability, weather, carrier disruptions, verification issues, or other events may affect the expected shipment date.
If we learn that we cannot ship your merchandise within the timeframe we represented, we will contact you regarding the delay and provide a revised shipment estimate and any cancellation or refund option required by applicable law.
Multiple Items
Products within the same order may have different production or fulfillment timelines.
If your order includes both ready-to-ship and custom or made-to-order merchandise, we may hold the order and ship the items together or ship them separately.
If separate shipments create additional charges, we will communicate those charges where applicable.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated as part of a custom-order quote.
Expedited shipping, special handling, or other optional delivery services may incur additional charges.
Choosing expedited carrier service does not shorten the production time required for custom, engraved, resized, or made-to-order jewelry unless UltraAura expressly confirms otherwise.
International Shipping
International shipping may be available for certain products and destinations.
Customers outside the United States are responsible for any applicable customs duties, import taxes, brokerage charges, VAT, or other fees imposed by the destination country unless UltraAura expressly states otherwise.
These charges are separate from the purchase price and shipping charges collected by UltraAura and may be payable directly to a carrier or government authority.
International delivery timelines may also be affected by customs processing and cannot be guaranteed.
Certain diamonds, gemstones, jewelry products, materials, or shipments may be restricted from delivery to particular jurisdictions. UltraAura reserves the right to decline an international order that cannot reasonably or legally be fulfilled.
Returns
Shipping associated with returns, exchanges, damaged merchandise, custom products, and other post-purchase matters is governed by our Return & Refund Policy.
Please contact UltraAura and obtain return authorization before sending any diamond, gemstone, or jewelry item back to us.
Do not send high-value merchandise without following the return and insurance instructions we provide.
Questions About Your Shipment
If you have questions about shipping before placing an order or need assistance with an existing shipment, please contact us.
UltraAura Gems LLC
Email: shop@ultraauragems.com
Business/Mailing Address: 3039 Waldon Park Dr, Orion, MI 48359
Telephone: 440_915_4882
Please include your order number when contacting us about an existing purchase.